There can be assistance required for running different computer applications. Clients might need ongoing support when one offers them a program or an environment to work in. Again, customers in the retail segment need help in choosing the right software category as per their needs, understanding where to make downloads and opting for upgrades are some of the several kinds of support services that customers or clients commonly require. This kind of support might be offered by developers of software as well as retail segments that cater to sales of different software applications. Again, most companies have an in house staff for handling support issues within the company.
Different ways of assistance
Assistance for handling computer related queries do not always involve manual intervention. Software or desktop support could be provided in the form of printed guides. Many software programs have a detailed troubleshooting guide that can aid in helping customers identify the issue they are facing and the possible solution for the same. This is usually considered the first level of assistance. When this kind of assistance fails to solve the problem most program makers will offer online or phone assistance.
Tutorials and presentations
Besides offering troubleshooting guides, desktop support or support for computer applications is offered in different ways. The main idea behind providing support is to help customers get the maximum out of the programs they are using. When it is a new launch, most software developers make a presentation on how to use the program, the features included and so forth.
The other form of support is to provide customers or client’s hands on help as and when they require it. This is usually provided at the desk of the clients or the customers. When customers order in programs in bulk the developer company usually offers support by placing support personnel at the site or office of the customer. This is mostly true of large companies that buy a license of running different computer applications or get a program designed specifically for their business. Contracts are formed to get personnel to be placed at the site by the customer.
Usual and free forms of assistance
For end users of any program, it is possible to find free support in different platforms. There are online forums where one can write in and get their queries answered. Many free programs and applications also have dedicated phone lines where customers or users can call in to get their queries answered. Besides these forms of assistance, troubleshooting guides are offered by software manufacturers and developers on different platforms for the general knowledge and assistance for different users of software programs and applications, whether free or paid.